LONDON — May 15, 2026
Executive Summary
Endava has announced a strategic partnership with Tyl by NatWest aimed at accelerating the evolution of Tyl’s merchant payments offering across the United Kingdom. The collaboration focuses on delivering a more modern and fully integrated payments acceptance experience for merchants by combining Endava’s AI-native delivery approach, global operational capabilities, and payments technology accelerators with Tyl by NatWest’s merchant services platform.
According to the companies, the partnership is intended to support faster deployment of payment products and services, while also enhancing flexibility, scalability, and operational performance throughout the payments lifecycle. The announcement also reflects NatWest’s continued investment in strengthening its merchant payments business and Endava’s ongoing work with financial institutions to modernise technology ecosystems and support digital transformation initiatives across banking and payments. NatWest Group Tyl by NatWest Endava
Announcement Overview
The newly announced partnership between Endava and Tyl by NatWest is centered on enhancing payment acceptance capabilities for merchants and accelerating innovation across the merchant payments ecosystem. Under the collaboration, Endava will support Tyl by NatWest through the deployment of its AI-native delivery model known as Dava.Flow™, along with components of its Payments Gateway Accelerator.
The companies stated that the partnership is designed to improve the speed at which new payment products and services are introduced to market while enabling a more integrated and scalable customer experience. The initiative also aims to support operational flexibility and performance across the full payments lifecycle, including payment acceptance and associated infrastructure operations.
The announcement comes as financial institutions and payments providers continue to modernise systems and adapt to changing customer expectations, increasing competition, and evolving regulatory requirements. According to the companies, the partnership builds upon a long-standing relationship between Endava and NatWest and reflects a shared commitment to advancing merchant payment services and digital transformation initiatives within the payments sector. Endava Tyl by NatWest
Key Announcement Details
- Announcement Type: Strategic partnership focused on merchant payments transformation and platform modernisation.
- Companies Involved: Endava and Tyl by NatWest, the merchant payments arm of NatWest Group.
- Primary Objective: Deliver a more integrated payments acceptance experience for Tyl by NatWest customers.
- Technology Deployment: Endava will deploy elements of its Dava.Flow™ AI-native delivery model and components of its Payments Gateway Accelerator.
- Operational Focus: Accelerate the delivery of new products and services while improving flexibility, scalability and performance across the payments lifecycle.
- Strategic Goal: Support innovation, operational efficiency and ecosystem modernisation within merchant payments operations.
- Customer Segment: UK small and medium-sized businesses using payment acceptance services.
- Business Strategy Scope: Link market opportunity and projected revenue growth with the rollout of new capabilities and features.
- Industry Focus: Banking, merchant payments, financial technology and digital transformation.
- Geographic Focus: United Kingdom.
- Transformation Areas Mentioned: Platform modernisation, integration simplification, orchestration, customer experience enhancement and payments innovation.
- Endava Capabilities Referenced: AI-native engineering, multidisciplinary delivery teams, payments expertise and technology accelerators.
- NatWest Objective: Continue investing in and strengthening its merchant payments offering through technology-enabled transformation.
- Partnership Positioning: Expansion of the long-standing relationship between Endava and NatWest focused on payments innovation and operational scalability.
Partnership Focus on Merchant Payments Transformation
The partnership has been established to support the continued development of Tyl by NatWest’s merchant payments operations and customer offerings. According to the announcement, the collaboration seeks to provide merchants with a more seamless and fully integrated payments acceptance experience through technology modernisation and operational enhancements.
The companies stated that Endava’s operational capabilities and engineering expertise will be combined with Tyl by NatWest’s market presence within merchant payments to accelerate innovation and support the rollout of additional payment products and capabilities. The initiative is also expected to contribute to improving the efficiency of payment operations and simplifying processes across the payments ecosystem.
As part of the collaboration:
- Endava will contribute its AI-native delivery model and technology accelerators
- Tyl by NatWest will continue expanding its merchant payments capabilities for UK businesses
- Both organisations will work on increasing speed-to-market for new products and services
- The partnership will focus on scalable infrastructure and operational flexibility
The companies also indicated that the partnership is intended to support broader strategic goals related to customer experience improvements, revenue growth opportunities, and long-term competitiveness within the payments sector.
Leadership Statements
James Hodgson, Chief Executive Officer of Tyl by NatWest, commented on the announcement and outlined the company’s objectives related to the partnership.
“Partnering with Endava marks a significant step forward in the evolution of our merchant payments offering. Our ambition is to deliver a seamless, fully integrated experience that enables our customers to grow faster and operate more efficiently. By combining our market position with Endava’s technology expertise, we are accelerating innovation, unlocking new revenue opportunities and ensuring we remain highly competitive in a rapidly changing payments landscape.” James Hodgson
Melba Montague, Chief Growth Officer for Financial Services at Endava, also commented on the collaboration and its strategic objectives.
“This partnership reflects the strength of our long-standing relationship with NatWest and our shared commitment to driving meaningful transformation in payments. By combining our AI-native approach, multidisciplinary teams and deep industry expertise with accelerators such as Dava.Flow and our Payments Gateway, we enable faster delivery of high-impact solutions that directly link technology investment to business outcomes. Together, we are helping Tyl build a more agile, scalable and future-ready platform—modernising its ecosystem, simplifying complexity and delivering differentiated customer experiences at scale.” Melba Montague
Role of Dava.Flow™ and Payments Gateway Accelerator
The announcement highlighted the use of Endava’s Dava.Flow™ delivery model and components of its Payments Gateway Accelerator as part of the partnership with Tyl by NatWest.
According to Endava, Dava.Flow™ is part of the company’s AI-native operational and delivery framework designed to support technology implementation and transformation initiatives. The model is intended to help organisations accelerate software delivery, modernise systems, and improve operational performance.
The partnership will also involve deployment of components from Endava’s Payments Gateway Accelerator, which is designed to support payment integration and infrastructure capabilities across payment acceptance operations.
The companies stated that these technologies and operational frameworks are expected to contribute to:
- Faster rollout of payment products and services
- Improved platform scalability
- Enhanced operational flexibility
- More efficient payment lifecycle management
- Integrated customer payment experiences
The collaboration also reflects the increasing role of AI-native delivery models and integrated payment technologies within banking and financial services operations.
Endava’s Work Across Banking and Payments
Endava stated that it has more than 20 years of experience supporting organisations operating across banking, payments, and related industries as they modernise technology ecosystems and respond to evolving market demands.
According to the company, financial institutions are currently operating within an increasingly complex environment shaped by:
- Rising customer expectations
- Increasing market competition
- Regulatory pressures
- Demand for digital transformation
- Need for scalable technology infrastructure
The company stated that it works with organisations across multiple industries, including:
- Banking
- Payments
- Retail
- Automotive
- Travel
- Insurance
- Technology
- Healthcare
- Telecommunications
- Mobility
- Consumer goods
Endava also noted that its work involves helping organisations modernise platforms, simplify integrations, and address operational challenges related to areas such as:
- Foreign exchange
- End-to-end orchestration
- Core modernisation
- Data intelligence
- Customer experience
- Credit solutions
The company stated that it collaborates closely with clients to define payments strategies, build business cases, and deploy technologies aimed at accelerating innovation and supporting growth initiatives.
Strategic Relationship Between Endava and NatWest
According to the announcement, Endava has worked closely with Tyl by NatWest to define both business and technology strategies associated with the merchant payments offering.
The companies stated that this process included linking identified market opportunities and projected revenue growth objectives with the planned rollout of new payment features and capabilities.
The partnership was also described as reflecting:
- NatWest’s continued investment in merchant payments
- A long-standing relationship between Endava and NatWest
- Endava’s capability to deliver large-scale strategic engagements
- Commitment to technology modernisation initiatives
The collaboration between the two UK-based organisations further highlights ongoing activity within the banking and payments industries focused on platform modernisation and integrated payment services.
Industry Context Around Payments Modernisation
The announcement comes amid continued activity across the banking and payments industries related to digital transformation and payment infrastructure modernisation. Financial institutions and payments providers continue to invest in technologies intended to support integrated customer experiences, operational scalability, and accelerated product development.
According to the companies, the partnership aligns with ongoing efforts within the industry to modernise payment ecosystems and simplify technology integration processes while supporting the delivery of new payment capabilities for merchants and businesses.
The companies also stated that the collaboration is intended to support future-ready payment infrastructure and more agile operational models within the merchant payments segment.
About Tyl by NatWest
Tyl by NatWest is the merchant payments business of NatWest Group and provides payment solutions for small and medium-sized businesses across the United Kingdom.
The company offers payment solutions that support:
- In-store card payments
- Telephone payments
- Online payment acceptance
According to the company, its services are designed to provide businesses with payment capabilities supported by the operational infrastructure and security of NatWest Group.
Tyl by NatWest stated that its platform enables businesses to receive payments securely and efficiently while providing:
- Straightforward onboarding
- Simple pricing structures
- Next working day settlement
- Access to data-led business insights
The company also noted that it supports businesses in building customer relationships and making informed operational decisions through access to payment-related insights and analytics.
Tyl by NatWest stated that its services are available to both banked and non-banked customers and that the business supports community-focused initiatives across Britain through its merchant services operations.
About Endava
Endava is a provider of technology services focused on supporting organisations through digital transformation and technology modernisation initiatives.
The company stated that it combines:
- Innovative technologies
- Industry expertise
- AI-native operational approaches
- Tailor-made technology solutions
Endava works with organisations across multiple industries and supports projects ranging from ideation through production deployment.
According to the company, its client base includes organisations operating in:
- Payments
- Insurance
- Banking and capital markets
- Technology
- Media
- Telecommunications
- Healthcare
- Retail
- Mobility
- Consumer goods
As of December 31, 2025, the company stated that it had 11,385 employees, referred to as “Endavans,” operating across locations in:
- Europe
- The Americas
- Asia Pacific
- The Middle East
Media Contact
For additional information, visit endava.com.
Source Attribution
Source: Company announcement
