LISLE, Illinois — Sept. 10, 2026
Executive Summary
GLORY and Velera have formed a strategic partnership to bring Co-op Shared Branch Express to credit unions using Glory’s TellerConcierge™ integrated kiosk. The integration enables members and guests to complete seven common shared-branch transactions independently, while retaining access to on-site assistance when required. The initiative combines shared-branch connectivity with guided self-service to improve convenience, staff capacity, operational efficiency and transaction economics.
Announcement Overview
The partnership connects Velera’s account-based shared-branch network with Glory’s TellerConcierge platform, extending shared-branch functionality through a guided self-service experience. Participating credit unions can give members and guest members another way to conduct routine transactions when they are away from their home branch. The solution is designed to combine automation with human support, allowing visitors to complete eligible transactions independently while branch employees devote more time to higher-value, relationship-focused service. The companies say the integration can also support lower transaction costs, greater staff capacity and improved member access.
Key Announcement Details
- Announcement Type: Partnership
- Announcing Entity: GLORY
- Partner: Velera
- Announcement Date: Sept. 10, 2026
- Dateline: LISLE, Illinois
- Partnership: Co-op Shared Branch Express + TellerConcierge™
- Core Offering: Shared-branch self-service
- Transaction Access: Seven common shared-branch transactions
- Technology: Glory TellerConcierge™
- Network: Velera Co-op Shared Branch Network
- Primary Users: Credit union members and guests
- Member Benefit: Flexible access away from home branches
- Service Model: Guided self-service with on-site assistance
- Operational Benefit: Greater staff capacity
- Cost Benefit: Lower transaction costs through automation
- Glory Workforce: 11,000+ professionals worldwide
- Glory Reach: 100+ countries
- Velera Reach: 4,000+ financial institutions
- Velera Geography: North America
- Velera Experience: 40+ years
Glory and Velera Expand Shared-Branch Access
GLORY, a global provider of cash automation and management technology, has entered into a strategic partnership with Velera, a payments-focused credit union service organization and financial technology solutions provider.
The collaboration brings Co-op Shared Branch Express functionality to credit unions that use Glory’s TellerConcierge™ integrated kiosk as the underlying self-service technology.
The partnership is intended to address a practical challenge for credit union members: maintaining access to routine financial services when they are visiting a participating branch away from their home location.
Through the integration:
- Velera’s account-based network connects with TellerConcierge.
- Members and guests can independently complete seven of the most common shared-branch transactions.
- The experience combines self-service automation with on-site guidance when assistance is needed.
- Participating locations can extend access to members through the shared-branch network.
- Branch employees can have greater capacity for service and relationship-based interactions.
Partnership facilitates service for credit union members, even when away from their home location
Co-op Shared Branch Express gives participating credit unions an additional way to serve visitors who prefer a self-service experience.
Credit union members and guest members can use participating shared-branch locations to conduct eligible transactions even when they are away from their home branch. The approach brings together the reach of a collaborative branch network with technology designed to guide users through routine financial activities.
The companies position the service as a way to preserve convenience without requiring every transaction to depend entirely on traditional teller interactions.
Members choosing the Express experience can:
- Conduct routine shared-branch transactions through guided self-service.
- Use participating locations while away from their home branch.
- Receive on-site guidance when needed.
- Benefit from the convenience of the broader shared-branch network.
TellerConcierge™ Connects Shared Branching With Guided Self-Service
Glory’s TellerConcierge kiosk, software and platform integration capabilities are being used to support the new functionality.
The technology is designed to help credit unions modernize branch operations while maintaining access to personal assistance. By bringing Velera’s shared-branch functionality into a self-service environment, the solution gives members another channel for completing common transactions while allowing branch personnel to focus on interactions that require greater attention.
The companies said the model can support several operational objectives:
- More intuitive member self-service
- Greater branch capacity
- Improved access and convenience
- More efficient routine transaction handling
- Lower transaction costs through automation
- Additional staff time for higher-value service
Glory Commentary
Stratford Dick, Senior Vice President, Product and Technical Solutions at Glory, said:
“TellerConcierge was designed to help credit unions modernize the branch without losing the personal service members expect,”
Dick added:
“By integrating Velera’s Co-op Shared Branch Network functionality into a self-service experience, we are helping credit unions implement a more efficient branch experience with better access and convenience for members, more capacity for staff to serve members, and lower transaction costs through automation.”
The statement underscores Glory’s focus on combining branch digitization with continued access to personal service.
Velera Commentary
Amy Evans, Senior Vice President, Strategic Solutions at Velera, said:
“The Shared Branch Network is central to the credit union promise of access and convenience,”
Evans added:
“Through this partnership with Glory, Co-op Shared Branch Express gives participating credit unions a practical way to support shared branch transactions through secure self-service, helping members and guest members complete routine transactions more efficiently while branch teams stay focused on service.”
The partnership therefore brings together Velera’s shared-branch capabilities and Glory’s self-service technology to support participating credit unions and their members.
Supporting Branch Digitization
The integration forms part of broader branch digitization efforts supported by Glory’s TellerConcierge platform.
Its kiosk, software and integration capabilities are designed to provide a more intuitive, guided self-service environment. This can allow members and guest members to handle eligible transactions while creating additional staff capacity for higher-value, relationship-based interactions.
For credit unions, the model provides a way to introduce greater automation into routine branch activity without eliminating the availability of staff support for visitors who need assistance.
About GLORY
As a global provider of cash technology solutions, Glory serves the financial, retail, cash center and gaming industries with technologies and services designed to help organizations protect, move and manage cash.
The company’s solutions and process-engineering services operate across more than 100 countries, helping customers address operational challenges, reduce costs, improve staff efficiency and enhance the customer experience.
Glory employs more than 11,000 professionals worldwide and maintains dedicated research, development and manufacturing facilities across the globe.
Website: www.glory-global.com
LinkedIn: Glory Global
About Velera
Velera is a payments-focused credit union service organization (CUSO) and integrated financial technology solutions provider serving financial institutions across North America.
With more than four decades of industry experience, Velera serves more than 4,000 financial institutions and focuses on service, innovation and technology solutions for the credit union industry.
Its end-to-end portfolio includes:
- Payment processing
- Fraud and risk management
- Data and analytics
- Digital banking
- Instant payments
- Strategic consulting
- Collections
- ATM and POS networks
- Shared branching
- 24/7/365 member support through contact centers
Website: velera.com
Media Contact
For additional information, visit glory-global.com.
Source Attribution
Source: Company announcement
