PLANO, Texas — March 17, 2026
Executive Summary
Austin Telco Federal Credit Union (Austin Telco FCU) has announced a new partnership with MANTL, an Alkami solution team specializing in account opening technology, to modernize its retail account opening processes across both digital and in-branch channels. The initiative is focused on delivering a faster, more seamless experience for members and applicants, enabling account opening capabilities that align with current banking expectations.
Through the deployment of MANTL’s account opening solutions, Austin Telco FCU will streamline onboarding workflows, reduce friction in the application process, and enhance operational efficiency across its 24-branch network. The partnership introduces a unified approach to account origination, enabling consistent experiences regardless of channel while supporting automation across compliance and operational functions.
Announcement Overview
MANTL, an Alkami solution team and provider of loan and deposit account opening technology, announced a partnership with Austin Telco Federal Credit Union to modernize retail account opening across all banking channels. The collaboration will enable the credit union to deliver a digital-first onboarding experience while improving efficiency within its branch network.
Austin Telco FCU, headquartered in Austin, Texas, will implement MANTL’s Retail Account Opening solution to transform both online and in-branch account opening processes. The initiative is designed to provide members with a seamless experience that allows account creation anytime and from any location, while also improving internal workflows for employees.
The partnership reflects Austin Telco FCU’s focus on aligning its services with evolving member expectations by introducing faster, more consistent, and technology-enabled onboarding capabilities across its operations.
Key Announcement Details
- Announcement Type: Strategic technology partnership
- Announcing Entity: MANTL, an Alkami solution team
- Partner Institution: Austin Telco Federal Credit Union (Austin Telco FCU)
- Parent Company Association: MANTL operates under Alkami Technology, Inc.
- Headquarters – MANTL/Alkami Context: Plano, Texas
- Headquarters – Credit Union: Austin, Texas
- Credit Union Scale: $2.5 billion credit union
- Branch Network: 24 branch locations
- Geographic Coverage: Austin and surrounding areas
- Core Objective: Modernize retail account opening across all banking channels
- Channels Covered: Online (digital) and in-branch (physical)
- Technology Deployed: MANTL Retail Account Opening
- Solution Suite: MANTL Onboarding & Account Opening Solution
- Primary Transformation Area: Retail account opening process
- Experience Goal: Faster, more seamless account opening for members and applicants
- Digital Experience Capability: Account opening in five minutes or less
- In-Branch Experience Capability: Account opening in under 10 minutes
- Existing Member Capability: Ability to open additional accounts in a few clicks
- Process Improvement Focus: Removal of friction in current account opening process
- Operational Outcome: Streamlined workflows for members and employees
- Automation Level: Over 85% of application decisions automated
- Automated Functions Include:
KYC (Know Your Customer)
AML (Anti-Money Laundering)
BSA (Bank Secrecy Act) checks
Product service ordering
Funding
Core booking - Operational Benefits: Reduced manual effort and improved efficiency
- Risk Management Impact: Strengthened ability to mitigate risk
- Member Engagement Goal: Enhanced onboarding and engagement across channels
- Consistency Objective: Greater speed and uniform experience across digital and branch environments
- Access Capability: Account opening anytime, anywhere
- Institutional Goal: Align account opening with how people bank today
- Technology Outcome: Real-time, consistent onboarding experience
- Strategic Outcome: Improved operational efficiency across the institution
- Customer Experience Focus: Simple and intuitive account opening experience
- Platform Capability – MANTL: Unified account origination across loan and deposit products
- Deposit Origination Benchmark: Consumers can open accounts in under five minutes
- Business Account Capability: Businesses can open accounts in under ten minutes
- Loan Origination Capability: Supports personal loans to business financing
- Technology Infrastructure: Custom-built banking core, ledger, and data model (MANTL/Alkami context)
- Ownership Structure: MANTL acquired by Alkami in March 2025
- Regulatory Position (Indirect Context): Solution supports compliance processes such as KYC, AML, and BSA
- Founding Year – MANTL: 2016
- Credit Union Founding Year: 1941
- Operating Philosophy: “People Helping People”
- Institution Type: Not-for-profit, member-owned financial cooperative
- Product Coverage – Credit Union:
Mortgages
Credit cards
Automobile loans
Personal loans
Free checking
Money market savings
Home equity loans
Business loans
Regular savings accounts
Certificates - Distribution Channels – Credit Union:
Physical branches
Digital channels - Community Commitment: Serving diverse social and economic interests
- Technology Adoption Objective: Deliver services through latest technology
- Long-Term Positioning: Maintain role as primary financial institution for members
Modernizing Retail Account Opening Across Channels
Austin Telco FCU will leverage MANTL’s Retail Account Opening solution to enhance both digital and physical account onboarding processes. The implementation is designed to remove friction from the existing workflow while creating a unified experience across all banking channels.
The solution enables members to open deposit accounts quickly through digital interfaces, while also improving the in-branch experience for both members and employees. Existing members will have the ability to open additional accounts through simplified digital interactions, reducing the need for repetitive manual processes.
The modernization effort introduces a consistent account opening framework that operates across online platforms and branch environments, allowing Austin Telco FCU to deliver standardized onboarding experiences regardless of how members choose to engage with the institution.
Digital-First Account Opening Capabilities
Through the integration of MANTL’s technology, Austin Telco FCU will provide a digital-first account opening experience that supports real-time processing and rapid onboarding.
Members and applicants will be able to:
- Open deposit accounts in five minutes or less online
- Complete applications with minimal friction
- Access account opening services at any time
In addition to new account creation, existing members will be able to open additional accounts in just a few clicks, enabling faster product adoption and improved accessibility across the credit union’s offerings.
The digital-first approach aligns with evolving customer expectations for convenience, speed, and accessibility in financial services.
Streamlined In-Branch Experience
In addition to digital enhancements, the partnership will improve the in-branch account opening process. The deployment of MANTL’s solution will allow Austin Telco FCU to streamline workflows within its physical locations.
Members visiting branches will be able to:
- Open accounts in under 10 minutes
- Experience reduced wait times
- Complete onboarding with fewer manual steps
The streamlined process is designed to improve both member satisfaction and employee productivity by reducing administrative complexity and standardizing procedures across branch operations.
Automation and Compliance Integration
MANTL’s Onboarding & Account Opening Solution will enable Austin Telco FCU to automate more than 85% of application decisions. This includes automation across key compliance and operational areas:
- Know Your Customer (KYC) checks
- Anti-Money Laundering (AML) verification
- Bank Secrecy Act (BSA) compliance processes
- Product service ordering
- Funding workflows
- Core system booking
The automation framework is designed to reduce manual intervention, improve accuracy, and ensure consistent compliance across all account opening activities.
By integrating these processes into a unified system, Austin Telco FCU will enhance operational efficiency while maintaining regulatory standards across its onboarding workflows.
Operational Efficiency and Member Experience
The partnership introduces improvements that impact both internal operations and member-facing services. By reducing friction in account opening processes, Austin Telco FCU aims to improve overall efficiency across its organization.
The implementation supports:
- Reduced manual workload for staff
- Increased processing speed
- Improved consistency across channels
- Enhanced member onboarding experience
The combination of automation and streamlined workflows allows employees to focus on member engagement and service delivery, while the system handles routine operational tasks.
Leadership Statements
“At Austin Telco FCU, we are committed to meeting members where they are with a faster, more seamless account opening experience that reflects the way people bank today,” said Christopher Mraz, Executive Vice President and Chief Strategy Officer at Austin Telco Federal Credit Union. “Partnering with MANTL will transform how we welcome and engage members across every channel, bringing greater speed, consistency, and a more modern experience from the very first interaction. Just as importantly, it strengthens our ability to mitigate risk and reduce manual effort for our teams, so staff can focus more time on delivering exceptional service and building long-term relationships.”
“MANTL is proud to partner with Austin Telco FCU as it modernizes retail account opening to better serve today’s members,” said Benjamin Conant, Chief Product Officer, Alkami and Co-founder, MANTL. “By delivering a consistent, real-time experience across digital and in-branch channels, Austin Telco FCU is reinforcing its commitment to member-first banking while equipping its teams with tools that reduce friction, create deeper member relationships, and drive growth.”
About MANTL
MANTL is an Alkami solution team that provides unified account origination technology for banks and credit unions. The platform enables financial institutions to open loan and deposit accounts seamlessly across digital and physical channels in real time.
MANTL Deposit Origination allows consumers to open new deposit accounts in under five minutes and businesses in under ten minutes. The platform supports institutions in raising significant core deposits through efficient onboarding processes.
MANTL Loan Origination is designed to streamline the lending process by providing a structured and intuitive experience across various loan types, including personal and business financing.
Founded in 2016, MANTL was acquired in March 2025 by Alkami Technology, Inc. (Nasdaq: ALKT), a provider of digital sales and service platforms for financial institutions in the United States.
About Austin Telco Federal Credit Union
Austin Telco Federal Credit Union is a $2.5 billion member-owned financial cooperative headquartered in Austin, Texas. Founded in 1941, the credit union operates under the philosophy of “People Helping People.”
As a not-for-profit institution, Austin Telco FCU provides a wide range of financial products and services, including:
- Mortgages
- Credit cards
- Automobile loans
- Personal loans
- Free checking accounts
- Money market savings
- Home equity loans
- Business loans
- Certificates and savings accounts
The credit union operates 24 branch locations across Austin and surrounding areas and delivers services through both physical and digital channels. Austin Telco FCU is committed to serving the diverse financial needs of its community while maintaining a focus on accessibility, inclusion, and long-term member relationships.
Media Contact
For additional information, visit mantl.com & atfcu.org.
Source Attribution
Source: Company announcement