NEW YORK & WEST CHESTER, Pennsylvania — April 24, 2026
Executive Summary
Maple and Quantic POS have announced a strategic partnership designed to introduce AI-powered phone ordering capabilities to thousands of restaurant operators across the United States. The collaboration integrates Maple’s Voice AI platform directly into Quantic’s cloud-based point-of-sale infrastructure, enabling restaurants to automate phone-based customer interactions and capture orders more efficiently.
The integration is positioned to address the ongoing operational challenge of missed customer calls and lost revenue, particularly during peak service periods. By enabling 24/7 AI phone agents, restaurants can manage incoming calls, process orders, and route them seamlessly into their existing systems without additional hardware or manual input. The solution is available immediately to Quantic merchants nationwide and is designed to enhance order capture, streamline workflows, and support revenue growth through continuous availability and automated order handling.
Announcement Overview
The partnership between Maple and Quantic POS establishes a unified solution that connects AI-driven voice ordering technology with point-of-sale operations for restaurant businesses. Through this integration, Maple’s AI system becomes an extension of Quantic’s POS ecosystem, allowing restaurants to process phone orders automatically and integrate them directly into kitchen workflows.
Restaurant operators frequently encounter challenges related to high call volumes during peak hours, which can lead to missed opportunities and operational inefficiencies. The collaboration aims to eliminate these gaps by ensuring that every incoming call is answered, orders are processed accurately, and data flows seamlessly into the restaurant’s existing infrastructure.
The solution is designed to operate without requiring additional tablets, duplicate entries, or separate systems, ensuring that restaurant teams can maintain their current workflows while benefiting from enhanced automation. By leveraging Quantic’s infrastructure and Maple’s AI capabilities, the partnership supports both single-location operators and multi-location restaurant groups in managing phone-based customer interactions at scale.
Key Announcement Details
Partnership Structure and Core Announcement Elements
- Announcement Type: Strategic partnership between Maple and Quantic POS focused on AI-enabled phone ordering integration for restaurants
- Participating Companies: Maple (Voice AI platform) and Quantic POS (cloud-based point-of-sale provider for restaurants and retail)
- Announcement Date: April 24, 2026
- Primary Offering Introduced: AI-powered automated phone ordering integrated directly into Quantic’s POS ecosystem
- Target Deployment Base: Thousands of restaurant customers within Quantic’s existing merchant network
- Primary Industry Focus: Restaurant and food service operations with POS-driven workflows
- Core Objective of Partnership: Enable restaurants to capture all incoming phone orders and reduce missed revenue opportunities
- Technology Category: Voice AI integrated with cloud-based POS infrastructure
- Operational Outcome: Automated call answering and direct order processing into restaurant systems
Voice AI Functionality and Order Handling Capabilities
- AI System Type: Natural Voice AI capable of conversational order-taking and customer interaction
- Primary Function: Automated answering of incoming restaurant phone calls without human intervention
- Order Handling Scope: Supports complex orders including modifiers, special instructions, and allergy considerations
- Order Routing: Orders processed by AI are sent directly into kitchen workflows via POS integration
- Workflow Compatibility: Fully aligned with existing restaurant operational processes without workflow disruption
- Call Handling Coverage: Handles all incoming calls including peak service periods and off-hours
- Additional Customer Interaction Functions:
- Reservations Handling: AI manages reservation-related inquiries and bookings
- Catering Inquiries: Processes catering-related customer requests
- Business Information Queries: Responds to questions about hours and directions
- Frequently Asked Questions: Provides automated responses to common customer inquiries
Revenue Impact and Industry Data Insights
- Missed Call Rate: Restaurants miss between 21% and 43% of incoming calls during busy periods
- Estimated Revenue Loss: Individual restaurant locations lose between $100 and $600 per day due to missed calls
- Problem Addressed: Inability to hire dedicated phone staff while managing high call volumes
- Revenue Opportunity: Capturing missed calls converts previously unrealized demand into processed orders
- Operational Constraint Highlighted: Staff prioritization of in-store service leads to unanswered phone calls
- Solution Impact: Ensures every customer call is answered, reducing revenue leakage
Integration Architecture and POS Connectivity
- Integration Type: Direct POS integration between Maple AI and Quantic POS systems
- Order Transmission: Phone orders are automatically pushed into Quantic POS without manual input
- Kitchen System Integration: Orders appear on kitchen display systems and printed receipts instantly
- Hardware Requirements: No additional tablets or external devices required
- Manual Input Requirement: Eliminates need for duplicate entries or manual order re-entry
- System Synchronization: Real-time communication between AI system and POS infrastructure
- Operational Consistency: Orders processed through AI follow the same workflow as in-store transactions
Menu Data Synchronization and Accuracy
- Menu Data Source: Pulled directly from Quantic POS platform
- Data Elements Included:
- Items: Full menu item listings
- Modifiers: Customization options and add-ons
- Pricing: Current pricing information
- Availability: Real-time item availability
- Synchronization Type: Live, real-time menu updates
- Manual Configuration Requirement: Eliminates need for manual menu programming
- Accuracy Outcome: Ensures order accuracy from initial deployment
- Operational Benefit: Reduces configuration time and minimizes human error
Payment Processing and Transaction Flow
- Payment Options:
- Text-to-Pay Links: Customers can complete payment via links sent through Quantic integration
- In-Store Payment: Option to pay at pickup location
- Payment Infrastructure: All transactions processed through Quantic’s existing payment rails
- Merchant Economics: Preserves merchant residuals associated with payment processing
- Integration Complexity: Eliminates need for third-party payment integrations
- Transaction Consistency: Maintains uniform payment processing across all order channels
Deployment Model and Implementation Efficiency
- Deployment Speed: Integration can be activated in minutes
- Configuration Requirement: No extended setup or weeks-long programming process
- System Setup Complexity: Minimal configuration due to direct POS data integration
- Activation Method: Service enabled through Quantic representatives
- Scalability: Designed for rapid deployment across multiple locations
- Operational Readiness: System is ready for use immediately after activation
Multi-Location and Enterprise Capabilities
- Multi-Location Deployment: Supports simultaneous rollout across multiple restaurant locations
- Centralized Management: Enables centralized control of menus and operations
- Reporting Capabilities: Provides unified reporting across locations
- Customization Options: Allows location-specific adjustments where required
- Enterprise Use Case: Suitable for restaurant groups and chains operating multiple outlets
- Operational Consistency Across Locations: Ensures standardized processes across all sites
24/7 Availability and Continuous Operation
- Availability Model: Operates continuously without time restrictions
- Peak Hour Handling: Captures calls during high-demand service periods
- After-Hours Coverage: Handles calls outside standard operating hours
- Staff Workload Impact: Allows staff to focus on in-store service while AI manages calls
- Call Capture Rate: Designed to ensure no incoming call goes unanswered
- Operational Reliability: Provides consistent service regardless of staffing levels
Market Validation and Performance Metrics
- Total Calls Handled: Over 1 million calls processed since launch
- Resolution Rate: 92% of calls resolved without human intervention
- Merchant Coverage: Serves more than 1,000 merchant locations
- Daily Call Volume: Processes thousands of calls per day
- Launch Timeline: Maple platform launched in December 2023
- Adoption Feedback: Reported as overwhelmingly positive from restaurant operators
- Feature Demand: AI phone ordering identified as one of the most requested features by partners
Technology Ecosystem and POS Compatibility
- Existing POS Integrations:
- Toast
- Square
- Oracle
- Clover
- Quantic POS (new integration)
- Technology Foundation: Built using Voice AI and integrated data systems
- Accelerator Program: Maple is a graduate of Amazon’s AWS Generative AI Accelerator
- Infrastructure Design: Custom-built integration enabling scalable deployment
- System Objective: Eliminate inefficiencies associated with legacy systems and manual processes
Availability and Access Channels
- Availability Status: Immediately available upon announcement
- Eligible Users: All Quantic merchants in the United States
- Activation Channel: Through Quantic representatives
- Partner Access Opportunity:
- Resellers: Quantic resellers can offer Maple to their clients
- Payment Processors: Can integrate offering into their portfolios
- Support Contact for Integration: support@maple.inc
- Geographic Availability: United States nationwide
Company Details and Positioning
Maple
- Company Name: Maple (formerly Argo Labs)
- Core Offering: Voice AI platform for restaurants and local businesses
- Primary Functions:
- Order handling
- Reservations
- Delivery inquiries
- Merchant Scale: Over 1,000 merchants served
- Headquarters Location: New York City, United States
- Mission Statement: Ensure no restaurant misses a customer call
- Technology Focus: AI-driven communication and automation for restaurant operations
Quantic POS
- Company Name: Quantic POS
- Core Offering: Cloud-based point-of-sale system
- Key Features:
- Menu management
- Inventory tracking
- Employee management
- Real-time analytics
- Supported Business Types:
- Full-service restaurants
- Quick-service restaurants
- Retail stores
- Payment Integration: Processor-agnostic system
- Support Model: 24/7 customer support
- Market Presence: Trusted by businesses nationwide
Leadership Statements Context
- Maple Leadership Statement Focus:
- Need to balance staffing limitations with call handling requirements
- Importance of integrating AI with POS systems
- Benefits including increased call handling, complex order processing, and workflow integration
- Quantic Leadership Statement Focus:
- Emphasis on merchant success as a guiding principle
- AI voice ordering as a system enhancement
- Assurance that operators will not miss revenue due to busy lines
- Commitment to ongoing partnership development and innovation
Voice AI Integration and Revenue Capture Opportunity
The integration directly targets a persistent industry issue: missed phone calls and associated revenue loss. According to industry data referenced in the announcement, restaurants miss between 21% and 43% of incoming calls during busy periods, resulting in estimated losses of $100 to $600 per day per location in unrealized orders.
This operational gap is addressed through the deployment of Maple’s 24/7 AI phone agent, which ensures continuous availability for handling customer inquiries and order placement. The system is designed to:
- Answer every incoming call without delay
- Process complex orders, including modifiers and dietary requirements
- Route orders directly into existing POS workflows
- Eliminate manual entry and reduce operational friction
Aidan Chau, CEO and Founder of Maple, emphasized the operational significance of this capability, stating:
“Restaurant owners constantly tell us that they can’t afford to hire dedicated phone staff, but they also can’t afford to miss calls. By integrating our natural Voice AI with their best-in-class POS system, these locations can answer more calls, handle complex orders with modifiers and allergies, and send everything directly to the kitchen. The order flows directly into their existing workflow without extra tablets, duplicate entries, or friction.”
This integration ensures that phone-based revenue opportunities are captured consistently, regardless of staffing constraints or service intensity during peak hours.
Partnership Infrastructure and Deployment Model
The collaboration leverages Quantic’s POS infrastructure to enable what the companies describe as a streamlined deployment process. Unlike traditional AI phone systems that require extended setup timelines, the Maple-Quantic integration allows restaurants to activate the system with minimal configuration.
Key elements of the deployment model include:
- Rapid activation timelines, enabling restaurants to implement the system quickly
- Direct integration into existing POS environments, eliminating the need for external devices
- Seamless workflow alignment, ensuring orders appear alongside in-store transactions
The AI system functions continuously, allowing restaurants to manage calls during peak hours, after business hours, and in high-demand situations where staff may be focused on in-person service. Orders processed by Maple’s AI are automatically transmitted to Quantic’s system, where they appear on kitchen display systems and printed tickets, maintaining operational consistency.
Deep Integration Drives Operational Efficiency
The Maple-Quantic partnership introduces a deeply integrated system designed to improve operational efficiency across multiple dimensions. By connecting AI-driven order capture directly with POS functionality, the solution eliminates common inefficiencies associated with manual processes and fragmented systems.
Core Integration Capabilities
The integration includes several key capabilities that collectively enhance operational performance:
- Direct POS Integration
Phone orders processed by Maple’s AI are automatically transmitted to Quantic POS systems, ensuring that orders appear instantly on kitchen display systems and receipt printers. This removes the need for manual re-entry or additional hardware. - Real-Time Menu Synchronization
Maple accesses live menu data directly from Quantic, including items, modifiers, pricing, and availability. This ensures that all orders reflect the most current menu information and eliminates the need for manual menu programming. - Seamless Payment Processing
Customers can complete transactions through text-to-pay links integrated with Quantic or opt to pay in-store. All payments are processed through Quantic’s existing payment infrastructure, maintaining consistency and preserving merchant economics. - Multi-Location Support
Restaurant groups operating multiple locations can deploy Maple across their entire network simultaneously. The system supports centralized menu management, unified reporting, and location-specific customization, enabling consistent operations across locations. - 24/7 Availability
Maple’s AI agent operates continuously, ensuring that restaurants can capture orders at any time, including after hours and during peak service periods.
In addition to order processing, the AI system is capable of handling a wide range of customer interactions, including:
- Reservations
- Catering inquiries
- Hours and location information
- Frequently asked questions
This expanded functionality allows restaurants to provide comprehensive phone support without additional staffing requirements.
Leadership Commentary and Strategic Alignment
Arnav Kaushik, Director of Software Engineering at Quantic, highlighted the alignment between the two organizations and the anticipated impact of the integration:
“We’re really excited about the partnership between Quantic and Maple. We’ve always emphasized the importance of our merchants’ success when evolving our system, and the new AI voice ordering capabilities will do exactly that. Restaurant operators can rest easy knowing they won’t miss revenue due to busy lines. We’re looking forward to growing our partnership with Maple and developing even more cutting-edge solutions.”
The statements from both organizations emphasize a shared focus on enhancing merchant success, improving operational efficiency, and enabling revenue capture through integrated technology solutions.
Market Validation and Adoption Metrics
The announcement includes data points that reflect market validation and adoption trends for Maple’s platform. Since its launch in December 2023, Maple has:
- Answered over 1 million calls
- Achieved a 92% resolution rate without human intervention
- Scaled to serve over 1,000 merchant locations nationwide
- Processed thousands of calls daily
These metrics demonstrate the platform’s ability to operate at scale and handle high volumes of customer interactions. The integration with Quantic expands Maple’s reach by connecting its AI capabilities with an established POS network serving restaurants and retail businesses.
Maple also integrates with other major POS systems, including:
- Toast
- Square
- Oracle
- Clover
- Quantic
This compatibility positions Maple as a flexible solution within the broader restaurant technology ecosystem.
Aidan Chau further noted:
“The feedback from restaurant owners has been overwhelmingly positive. They’re capturing orders they would have missed, their staff can focus on in-store service, and the system handles the complexity without any training required. For our partners, it’s become one of the most requested features because it solves a problem every restaurant operator already knows they have.”
Availability and Access
The integrated solution is available immediately to all Quantic merchants across the United States. Restaurants can activate the service through their existing Quantic representatives, enabling rapid adoption without requiring extensive onboarding processes.
Additional access points include:
- Quantic resellers and payment processors interested in offering Maple’s solution to their portfolios
- Direct inquiries via support@maple.inc
The immediate availability ensures that restaurant operators can begin utilizing the system without delay, supporting both operational efficiency and revenue capture.
About Maple
Maple is a Voice AI platform designed to provide 24/7 phone answering services for restaurants and local businesses. The platform handles a range of customer interactions, including:
- Order placement
- Reservations
- Delivery inquiries
Founded under the name Argo Labs, Maple is a graduate of Amazon’s AWS Generative AI Accelerator and has expanded to serve over 1,000 merchants since its launch in December 2023. The platform integrates with multiple POS systems and partners with restaurant technology providers to deliver scalable solutions.
Headquartered in New York City, Maple focuses on enabling restaurants to capture every customer call and streamline communication processes through AI-driven automation.
About Quantic
Quantic POS is a cloud-based point-of-sale solution designed for restaurants and retail businesses. The platform offers a comprehensive set of features, including:
- Menu management
- Inventory tracking
- Employee management
- Real-time analytics
Quantic supports a range of business models, including:
- Full-service restaurants
- Quick-service restaurants
- Retail stores
The platform includes processor-agnostic payment integration, 24/7 support, and tools designed to help businesses streamline operations and make data-driven decisions. Quantic is used by businesses across the United States to manage transactions and operational workflows.
Media Contact
For additional information, visit maple.inc & getquantic.com.
Source Attribution
Source: Company announcement
